Help & Customer Service

 Returns 

Please contact us within 7 days of receiving your order to request a refund.  
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items include: 
- Gift cards 
- Digital Products 

There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 12 days after delivery 

Shipping fees are not refunded.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rainbowcrayons.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rainbowcrayons.com and send your item to: PO Box 847, Pooler, GA, 31322


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Late Deliveries

Most packages arrive on time. Orders sometimes show up after the expected delivery date.

Possible reasons for late delivery include the following:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • Holiday delays

The recommended actions are:

  1. Track your package and confirm estimated delivery date.
  2. Confirm your shipping address.  To avoid delivery problems, keep your address information up to date.
  3. Check payment processing.
  4. Wait 48 hours to allow for unexpected delays.

 If you haven't received your order but tracking shows as delivered contact us at info@rainbowcrayons.com.  Occasionally, packages are returned to us as undeliverable.